We generally do not do product refunds at this time.

However, if you received a defective or broken product, email support@terra-bate.com with these items:

• Valid Photo ID of the purchaser

• Name of the product(s) damaged

• Quantity of products damaged

• Order Id (found on the Order Details screen in the iOS mobile app)

• Photos of your product with it’s condition able to be reviewed
  

Once all of the requirements above are sent, we will review your case

If your case is approved, we will directly refund your purchase.

We offer digital receipts sent to your email, and do not offer paper receipts.

This is due to the fact paper receipts are not recyclable and potentially could contain BPS(Bisphenol S), a chemical harmful to your health and the environment.

Rebates and e-bates cannot be taxed because the purchase has already occurred.

The name was created because the founder knew he had to offer rebates for eco-friendly alternatives and wanted to bring a sense of giving back within the name. “Terra” means earth, so “Terra-bate” means rebates for the earth. You buy a product that’s good for the earth, and the earth gives back.

There are many cashback apps that are used for a variety of products. Various companies do cashback, but none are vegan and sustainability oriented at scale.

Gift cards and reward points are often good incentives, but they’re not as convincing as cash straight to your account. Nothing is more convincing than getting paid for a decision.

When an account is deleted, the record of your account and earned cashback will still be in our system.

At the next payout date (end of the month), your cashback will be sent to your selected bank account.

If you deleted your account accidentally or by mistake and did not get your earned cashback, submit a request to support@terra-bate.com and let us know.

We are here to help!

We only offer local delivery to areas that are close to our home office currently in Fargo, ND.

Deliveries take time, and we're only able to feasibly deliver orders within a close enough distance.

We plan to offer local delivery in more areas across the country as we grow.

Stay tuned!

Apple Pay provides a seamless way to send you your cashback earnings without both parties needing an account with a payment service.

In the future we plan to allow customers to connect payment accounts such as Venmo, Cashapp, and Paypal.